Financial Policy

Patient Billing

As a courtesy to you, we direct bill your insurance company and track claims. Please keep us informed of any changes to your insurance plan. You are responsible for the fees charged by our office, no matter what your insurance coverage may be.  Any remaining cost is your responsibility.

Please note: Outstanding Payment is due at the time of service.

For your convenience we accept Cash, Visa, MasterCard and Interac Debit Cards. We accept almost all major insurance providers (including Alberta Blue Cross) and direct bill  to your insurance for you.  As not all insurance plans cover all procedures, any outstanding balance is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at Olds Dental Health Clinic Phone Number 403-556-6693. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

Most insurance companies will respond immediately, but for some it takes 2-3 weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make alternate arrangements prior to treatment if approved in advance. 

Dental Insurance

During the past decade, dental benefit plans have become an integral part of healthcare planning for many families.  

Dental benefit plans may vary considerably from one plan to the next. Your plan and employer decide how much it wishes to pay for benefits and chooses a plan that tries to meet as many of its subscribers needs as possible.  The range of benefits depends on what the purchaser wishes to offer subscribers or its members.  Some plans cover as little as 30 percent, or as much as 100 percent of dental services, with the majority falling in the 50 to 80 percent range.  Some plans exclude certain types of services, such as orthodontics, while other plans cover a full range of services.

Some plans base the amount of benefit on a chart or schedule of fees arbitrarily developed by insurance companies.  For this reason, you may receive a lower percentage of the actual reimbursement level than indicated in your dental plan.  For example,  if your plan states that it will pay 80 percent of the cost of dental treatment, it means 80 percent of a fee determined by the insurance company, and not the actual fee charged by our office.

The type of treatment you need and receive from our office is based on our professional judgement, and not on your coverage by a dental benefit plan.  Dr. Ord does not believe it is in your best interest to compromise recommended treatment in order to accommodate an insurance programs maximum benefits that may be considerably less than optimal.  Dr. Ord is more than happy to discuss a treatment plans advantages and disadvantages with you, thereby involving you, rather than your insurance company, in the decision making process.

If your dental benefit plan requires a “pre-determination” or “prior authorization”, we will submit a treatment plan for review by your insurance carrier.  Please remember that the financial obligation for dental treatment is between you and our office. The insurance company is responsible to you, and not to this office.

We will help you in every way in handling insurance questions, and in following up or locating lost claims.  No question is too small for you to ask, whether it is about your treatment, benefit plan, or statement.  We are here to help you.